Frequently Asked Questions

The Single Site and the Unlimited Sites licenses entitle you to free updates and support for one year and 20% discount on renewal. With the Lifetime Unlimited license you get lifetime updates and lifetime support.

Yes. If for any reason you are not satisfied with your purchase, we’ll issue a refund. But we’ll do so only if you let us know within 14 days of your purchase. Refunds are available only for new purchases and not for renewals.

Yes. Any new widgets or features we add are included in the purchase of your license, provided your license is valid.

Once you purchase, you will have access to the support section on your account. You can open tickets and we’ll get back to you within one business day. Please be aware that we cannot offer support regarding compatibility with Beta versions of Elementor.

No, none of the licenses grant you permission to redistribute Extras within commercial themes or other products.

We will notify you to remind you of the upcoming expiry date. Licenses that are expired don’t benefit from updates and support, but you will be able to continue using the last version you have. If you renew before your license expires we offer you a 30% discount.

Yes. When you upgrade from any license to a superior one you only pay the difference which is calculated against the time until your license period expires.

Yes. You can activate licenses on local environments without limit and they won’t take from your allowed activations count.

You can use the .pot file provided in the plugin zip under /languages. Extras is also compatible with WPML, which means you can translate all widgets using String Translation and Translation Manager, just like you do with any native Elementor widgets.

We usually check compatibility whenever a new Elementor or WordPress update is available. Like with any other products that depend on a particular plugin, we have no way of knowing what those updates are and how that impacts this product. We always encourage waiting a few days before updating the plugin on a live environment.

You can use most of the Extras widgets and extensions with the free version of Elementor. Some widgets or extensions might be available only with Elementor Pro (such as Posts Extra widget). Check each individual widget or extension pages to see which of them have limitations.

Elementor Extras has been around since June 2017, making it one of the first premium addons for Elementor. We’ve taken great care in crafting new features, improving on existing ones and keeping up with the amazing speed at which Elementor is moving. See the changelog for a details view of development.

Since Elementor 2.0, all of the Extras widgets have dynamic tags enabled for controls, which means any Elementor tag is available for use within these widgets.

We developed this plugin to work the same way Elementor does. Javascript files are loaded depending on what widgets you have running on your page, expect for extensions.

We are working on a settings page that will allow you to completely leave our the features you don’t use and they respective assets.

The reason why Elementor editor panel (the one on the left) doesn’t load is a PHP error that is thrown. The error isn’t shown because the page that is throwing it is called using Ajax (in the background). In almost all cases, that error is related to memory allocation and it can be fixed by simply increasing the WP Memory Limit in WordPress. You can find out how to do it here.

An alternate fix to this is disabling widgets in Elementor Extras or any other addon you are using. For Extras, go to Elementor > Extras > Widget / Extensions and disabled the ones you aren’t using to see if that fixes it.

If none of the fixes above seem to work, most likely the error is not related to memory allocation and you need to see what the error is. You can do two things to see the error itself.

  1. Elementor logs PHP errors in Elementor > System Info. Copy that error and send it to us.
  2. The server logs PHP errors in the root of your site or the root of your account inside the error_log file (the file has no extension). Send that file to us so we can help with the error.

This issue is most likely related to links to .svg files not being brought in through https. To understand if that’s the case, open the Chrome (or your browsers) inspector and go to the Console tab. You should see errors in red.

You can fix this in the following ways:

  1. If you’ve moved your site recently to another domain, old URL will remain the same. Go to Elementor > Tools > Replace URL and run an URL replacement making sure to include HTTPS if your have it enabled for your site.
  2. Use a plugin that forces all URLs to contain HTTPS. One example is Force HTTPS.

If that’s the case, make sure you follow both these steps:

  1. Clear the browser cache
  2. Delete any cache you have as part as a WordPress plugin you have installed.
  3. Go to Elementor > Tools and click “Regenerate Styles” — this is the most frequent cause for this issue.